Returns & Refunds
- What is Lazada's customer return policy?
- What do I do when an item is returned?
- If I receive a damaged return, what do I do?
- How do I submit a Return Dispute Claim form?
- Will I get a confirmation after my submission?
- Can I submit duplicate claims? Will submitting multiple claims for the same case increase my chances of getting compensated or will it speed up the claim process?
- Will I always be compensated when I submit a Return Dispute Claim form?
- Will I have to provide extra documents/information after the submission of the claim?