Why my product got rejected ?

Seller Support Desk

Below contains the definition and details of your product rejection. Click each rejection reason to learn more:

 Product Image Rejections

  1. Image is blurry. Please improve the image quality or provide a new product image.
  2. Image is grainy. Please improve the image quality or provide a new product image.
  3. The product outline has ridged edge (e.g., not smooth, saw tooth) with pixelated effect. Please use photo-editing softwares such as GIMP to retouch your product images.
  4. Image shows product wrapped in packaging. Please upload image of product without packaging.
  5. Images do not match the product name, description and/or attributes given. Please either: Revise product name, description and/or attributes or provide a new image that represent the description.
  6. Offensive images including nudity or obscenity are not allowed. Please provide a new product image.
  7. Image provided is stretched and unproportionate. Please edit or provide a new product image.
  8. Front view of main product is not clearly shown i.e. blocked, covered. Please provide a new product image.
  9. Image appears to be missing or corrupted. Please re-upload the image or contact Partner Support Center for any systematic issues.
  10. Image only shows part of the product. Please provide new image that displays the entire product for better customer experience. 

 Product Content Description Rejections 

  1. The category of your chosen product is incorrect. Please contact Partner Support Center to correct your category.
  2. Please specify the product color of this listing.
  3. Product is missing highlights. Please add at least 3 bullet points in the highlights field to facilitate customer buying decision.
  4. Missing or inaccurate package dimension & weight.
  5. Please add contents of the package (E.g. accessories such as chargers, user manual, etc.) in the "What's in the box" field.
  6. Please specify the number of items the customer will receive. E.g: 5pcs Cookware set.
  7. Including links in product description is not allowed. Please remove any hyperlinks available.
  8. Please include warranty information.
  9. Updates and amendments of warranty is not allowed as it may create conflict with past sales. Please create a new SKU with updated warranty.
  10. Updates and amendments of product specifications is not allowed as it may create conflict with past sales. Please create a new SKU with updated product specifications.
  11. Size variations should be created for this product.
  12. Size variations should not be created for this product. Please remove the sizes and create a new SKU.
  13. Product price seems inaccurate. Please review product price to ensure accuracy or kindly contact Partner Support Center if the price is accurate.
  14. This product has a Sale Price that represents more than 80% discount when compared to the Price. This discount level appears to be too high. Please review to ensure accuracy of price and kindly contact Partner Support Center if the price is accurate.
  15. Please provide value (price) of free items included in the free item box.
  16. Bulky SKUs
  17. Oversized SKUs
  18. Please attend content training and review your product content before submitting them for quality check                             

                                                                                                                                                  

Product Policy Rejections

  1. This product is not allowed to be sold on Lazada due to exclusivity agreements.
  2. This item falls under the list of prohibited items and is not allowed to be sold on Lazada.
  3. This product has been suspected for violating our brand-related policies. If you believe that the brand is accurate, kindly contact Partner Support Center.
  4. This product requires FDA or TSI certification. Please ensure the registered symbol is included in one of the images. If your product is not certified, please go to relevant authorities before selling.
  5. For all medical equipments , the medical device advertising license must be shown in one of the images (starting from the 2nd image)
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