Will I always be compensated when I submit a Return Dispute Claim form?
Our teams will investigate your case and depending on the evidence provided + all the information we have available from our system and our 3PL partners, Then we make decision on whether the claim will be compensated or not based on the evidence. We always make sure to offer the fairest solution to our Sellers.
If you have any questions, you may reach Lazada Partner Support Center at (+66) 2-0180-200.
To learn more, visit Lazada University >>"Returns Policy"