How do I submit a Return Dispute Claim form?
1. Prepare the following documents:
- Carrier manifest (with driver’s signature)
- Shipping label of the order from the Seller Center
- Picture of an example of packaging of a similar product
- Picture of parcel when accepted from 3PL
- Picture of shipping label on the returned package (white sticker on the parcel)
- Picture of comment on the delivery note when damaged parcel accepted from 3PL
- Picture of product + package if product damaged
2. Complete the Return Claim form
If you have any questions, you may reach Lazada Partner Support Center at (+66) 2-0180-200.
To learn more, visit Lazada University >>"Returns Policy"