What do I do when an item is returned?
You will receive a form with the item indicating the return reason. Based on Lazada seller agreement, all returned items must be accepted.
If you would like to address a concern with the returned item, we advise you to submit a "Return Claim Form" in "Submit a request" menu on Seller Support Center.
Lazada will investigate your claim case, which takes an average of two weeks lead time.
If you have any questions, you may reach Lazada Partner Support Center at (+66) 2-0180-200.
To learn more, visit Lazada University >>"Returns Policy"