Where can I see reason for cancellation?

Seller Support Desk

An order may be cancelled due to one of the following reasons:

1. Out of Stock - Unfulfilled order due to item unavailability
2. Sourcing Delay - Unfulfilled order due to delayed shipment
3. Delivery Failed - Customer address unlocated or refused to pay COD
4. Defective / Damage / Wrong size for return item

In case the order was cancelled by customer after the item was shipped, you will receive a document giving a summary of the reason why the item was returned. This will be included in the package along with the returned item.

Our warehouse team conducts a thorough quality check of the return item before sending it back to the you.

For more information about cancelled order, please submit a request to Partner Support Center by filling out General Form.

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