I have shipped the order, but it has not been received by my customer. When I checked with 3PL's tracking system, , they said that my item has been lost in the delivery process. What should I do?
Please submit a request to Partner Support at (+66)20180200 or filling in a "Return dispute claim" form in "Submit a Request" on Seller Support Center.
We will process the claims and refund with the order value.