SKU was rejected due to breach of Lazada product quality index (PQI)

Seller Support Desk

SKU was rejected due to breach of Lazada product quality index (PQI)

Product Quality Index (PQI) is a matrix set up to evaluate the quality of all SKU on Lazada when it is reported directly by customer due to product quality issue.  The data is collected from 3 main sources; Net Promoter Survey, Customer Service, and Return.

When customer file a report on any SKU, Lazada will go through the assessment of the issue and benchmark the SKU PQI with our standard quality threshold. If the SKU fails to meet the quality threshold, Lazada will process to temporary offline the SKU from the website to ensure customer is always served with product that meet our standard.

To reinstate the SKU, seller must submit their feedback including action plan for each SKU on this link. After seller submission, Lazada will put the SKU through another round quality control (QC) process to ensure that the issue has already been addressed properly and online the SKU. However, Lazada will offline the SKU if the SKU is reported and does not meet the standard quality threshold for the second time.

 

Product Quality Reject Reason:

Reject Reasons

Recommended action

Product is not as per advertised on the website

Re-evaluate and update product page content

Product is damage or defective when received by customer

Remove stock and remove SKU

Product is expired or expiring when received by customer

Remove stock and replace with new batch

Product has missing part(s), accessories or free gift(s) when received by customer

Re-evaluate and update content/resolve packing issue

Wrong product was delivered to the customer

Resolve packing issue

Product has been suspected for violating our brand-related policies

Request evidence and submit for legal validation

Product has signs of used when received by customer

Remove stock and replace with new batch

Was this article helpful? 0 out of 0 found this helpful