SKU was rejected due to breach of Lazada product quality index (PQI)

Seller Support Desk

SKU was rejected due to breach of Lazada product quality index (PQI)

Product Quality Index (PQI) is a matrix set up to evaluate the quality of all SKU on Lazada when it is reported directly by customer due to product quality issue.  The data is collected from 3 main sources; Net Promoter Survey, Customer Service, and Return.

When customer file a report on any SKU, Lazada will go through the assessment of the issue and benchmark the SKU PQI with our standard quality threshold. If the SKU fails to meet the quality threshold, Lazada will process to temporary offline the SKU from the website to ensure customer is always served with product that meet our standard.

To reinstate the SKU, seller must submit their feedback including action plan for each SKU on this link. After seller submission, Lazada will put the SKU through another round quality control (QC) process to ensure that the issue has already been addressed properly and online the SKU. However, Lazada will offline the SKU if the SKU is reported and does not meet the standard quality threshold for the second time.

 

Product Quality Reject Reason:

Reject Reasons

Recommended action

Product not as advertised

Update product details & content

Product damage/defective

Remove SKU or replace a new stock

Product expired/expiring

Remove SKU or replace a new stock

Product missing part(s)

Resolve packing issue & shipment problem

Wrong product delivered

Resolve packing issue & shipment problem

Counterfeit product or brand violation

Submit evidence or legal validation

Product has signs of used

Remove SKU or replace a new stock

 

Was this article helpful? 0 out of 0 found this helpful