Changes to Lazada Marketplace Agreement

Seller Support Desk

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Announced on Thursday 16th November 2017.

Dear Sellers,

We are delighted to announce a new version of our Marketplace Agreement, designed to better serve you as a seller on our platform.

Date of effect: Friday 1st December 2017.

DOWNLOAD NEW MARKETPLACE AGREEMENT HERE (EN)

DOWNLOAD NEW MARKETPLACE AGREEMENT HERE (TH)

If you do agree, then you do not need to do anything. Should you choose to reject these changes, you can inform us and request to close your seller account on our platform before the date of effect indicated above on this form. Choose "Request subject" = "Other" and state your request in the "Additional detail" box.

List of modifications to the MP Agreement (previous version of this document was released in October 2015, available in English here and in Thai here):

Clause

Topic

Change

Details

Appendix A

Clause 15.2

Payments

Payments to sellers from bi-weekly to weekly

15.2 Lazada will reconcile and pay to the Seller all payments, Activity Fees, disbursements, refunds, Default Fees and adjustments (“Payments”) in accordance with the Terms. Unless otherwise agreed in writing, Payments shall be made and any applicable fees shall be collected on a weekly  basis within 5 (five) following working days, in accordance with the agreed payment-mechanism. Provided that cost of logistic shall be passed to the Seller on either weekly basis or monthly in accordance with the Contract made between Lazada and Third Party Logistic. The over/under charge from the actual number, as well as the miscalculated Payment, shall be adjusted in the latter receipt/tax invoices or related documents.

Appendix B

Schedule A

Commission fee

New link for details of commission fee

https://lazadathpsc.zendesk.com/hc/en-us/articles/115001369268-Commission-Fee-on-Lazada

Appendix B

Schedule B

Shipping / logistics costs

New link for details of shipping / logistics cost

https://lazadathpsc.zendesk.com/hc/en-us/articles/115010602028-Shipping-Cost

Appendix B

Schedule B

Shipping / logistics costs

Removal of remote area list for additional logistic cost

No more remote area additional logistic cost charged since mid-September 2016.

Appendix B

Schedule C

Default fee

Removal of penalty for “Direct communication”

Never implemented, removed from Marketplace Agreement for simplification.

Appendix B

Schedule D

Returns and mis-deliveries

Removal of “Return: flat fee (50 THB/item) for all Failed deliveries and Return reasons.

Failed delivery fee no longer charged since 1st April 2017.

Return fee will be stopped starting 1st December 2017.

Appendix B

Schedule D

Returns and mis-deliveries

Removal of “Payment fee” for all Cancellations

Will be stopped starting 1st December 2017.

Appendix B

Schedule D

Returns and mis-deliveries

Removal of “Selling fee”  (=Commission fee) for all Cancellations

Will be stopped starting 1st December 2017.

Best regards,

The Lazada Team

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