Missing or inaccurate package dimension & weight.

Seller Support Desk

Definition:
Product is missing or containing inaccurate package dimension measurements and(or) package weight value. Package dimension values are the measurements of the package box that will be shipped to the customer containing the product. Shipping fee charges are calculated using the volumetric weight based on the package dimensions. Entering incorrect measurements will result to high shipping fees being charged, and changes the customer’s mind from purchasing your product.

 

Guide:
- Providing correct, accurate package dimension & package weight values promote accurate shipping fee charges which will be calculated when customer purchases the product.
- No 0 value is allowed in each parameter.

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Your SKU may be rejected with the text "Missing_dimension_check" in the QC Comment box. This means that your SKU was declined automatically. Please check your SKU again in the fields below:

- Does any one of the dimensions or weight of the product packaging have a value of 0 or less than 0?

 

 

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