SLA breach management

Seller Support Desk

What’s it? And What’s benefit?

  • SLA breach management stands for Seller Level Agreement Breach Management
  • The feature helps indicate the time remaining that seller has to fulfill their order before breach cancellation
  • Moreover, the SLA is capable to increase / decrease the time frame. Which could adjust according to the needs of occasion. For instance, during long holiday or special campaigns the SLA will be extend. Lazada team will manage the time.

What is the benefit?

On seller:

  • Deadline of order fulfillment time will be shown. This will help prevent cancellation from time breaching

The indication of color coding means :

  • Green indicate that seller has greater than 12 hrs. to click RTS
  • Yellow indicate that seller has less than 12 hrs. to click RTS
  • Red indicate that seller has the last 2 hrs. to click RTS before cancellation.
Was this article helpful? 0 out of 0 found this helpful